The below cancellation and refund conditions are applicable only for online booking of doctor’s appointments directly through our website and not for other booking methods.

At CITY LIFE POLY CLINIC & DIAGNOSTIC CENTRE, we believe that circumstances can change, and therefore to help our patients as much as possible, we have a liberal cancellation policy for online booking of doctor’s appointments.

Under this policy, cancellations will be considered ONLY if the request is made within 24-48 hours before the booked appointment date. If the appointment is in less than 24 hours but more than 4 hours, then kindly reschedule the appointment via the booking portal (if option available) or by contacting our reception. This allows us to efficiently manage our schedule and offer the time slot to another patient in the waiting list.

Due to certain circumstances, if the appointments are cancelled by the concerned doctor, then a full refund will automatically be generated from the end of City Life Polyclinic and Diagnostic Centre.

In case of any Refund approved by the City Life Polyclinic and Diagnostic Centre, the refund amount will be processed within 6-8 working days of the cancellation request and the patient will be notified.

No cancellation/refund request will be accepted in case of NO SHOW.

We appreciate your understanding and cooperation.